Shipping and Delivery

 

( 99% of the items clear customs with no additional costs or problems ) 

If parcel is delayed at your country customs, also not seller responsibility.

 

Items may be subject to regulation by the U.S. Food and Drug Administration (FDA) and state and local regulatory agencies.

The FDA Center for Veterinary Medicine maintains the Green Book where you can find information about drugs for animals.

We can ship to virtually any address in the world ( 5 - 25 days )

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

If products are out of stock in our warehouse it will be shipped directly from producer ( China )

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs IF the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Return Adress:

SC MNI Pet Shop SRL 

Tomesti, Chicerea, str Chicerea, nr: 24

Iasi, 707516

0749508496

Romania